At Naturetie, we strive to deliver high-quality, natural grocery products. If you are not fully satisfied with your purchase, we’re here to help.

1. Returns Eligibility

Due to the nature of grocery and consumable products, returns are accepted only under the following conditions:

  • The product is damaged, defective, or expired

  • You received the wrong item

  • The product packaging is tampered or leaking

📌 Note: Returns must be requested within 48 hours of delivery.

2. Non-Returnable Items

The following items are not eligible for return:

  • Opened or used products

  • Perishable goods once delivered in good condition

  • Products without original packaging

  • Items purchased during special offers or clearance sales

3. Return Process

To initiate a return:

  1. Contact us within 48 hours of delivery

  2. Share your order ID and product images

  3. Our team will verify and approve the request

📧 Email: hello@naturetie.com
🌐 Contact: https://grocery.sbecart.com/contact-us/

4. Refund Policy

Once your return is approved:

  • Refund will be processed within 5–7 business days

  • Refund will be credited to your original payment method

In some cases, we may offer:

  • Replacement of the product

  • Store credit (if applicable)

5. Cancellation Policy

  • Orders can be cancelled before dispatch only

  • Once shipped, cancellation is not possible

6. Late or Missing Refunds

If you haven’t received your refund:

  • Check your bank account again

  • Contact your payment provider

  • If still not resolved, contact us

7. Contact Us

For any return or refund queries:

📧 Email: hello@naturetie.com
🌐 Website: https://grocery.sbecart.com/contact-us/