Shipping Policy

Last Updated: March 2026

At Naturetie, we are committed to delivering your natural grocery products safely and on time across India.

1. Shipping Coverage

We currently deliver across Pan India.
Orders are processed and shipped from our warehouse to your provided delivery address.

2. Order Processing Time

  • Orders are processed within 1–2 business days

  • Orders placed on weekends or holidays will be processed on the next working day

3. Delivery Time

  • Estimated delivery time: 3–6 business days

  • Delivery time may vary depending on your location and courier availability

4. Shipping Charges

  • Shipping charges (if applicable) will be calculated at checkout

  • We may offer free shipping on selected orders or promotions

5. Order Tracking

Once your order is shipped:

  • You will receive a tracking ID via email or SMS

  • You can track your order through the courier partner’s website

6. Delays in Shipping

While we strive to deliver on time, delays may occur due to:

  • Weather conditions

  • Courier partner issues

  • High demand or festive seasons

We appreciate your patience in such situations.

7. Incorrect Address

Please ensure that your shipping address is correct.

  • We are not responsible for delays or losses due to incorrect or incomplete addresses

  • Additional charges may apply for re-delivery

8. Damaged or Lost Shipments

If your order arrives damaged or is lost in transit:

  • Contact us within 48 hours of delivery

  • Share order details and product images

We will assist you with a replacement or refund as per our policy.

9. Contact Us

For any shipping-related queries:

📧 Email: hello@naturetie.com
🌐 Website: https://grocery.sbecart.com/contact-us/